Our Promise To You
experience
The word Promise is defined in the Oxford Dictionary as “a declaration or assurance that one will do something or that a particular thing will happen”.
As an Auto & General customer you automatically qualify for our Service Promise.
We know that the world is uncertain and unpredictable that’s why we offer you insurance that’s reliable and is backed by over three decades of experience and expertise.
Our promise to you is:
· You will speak to a knowledgeable and experienced advisor.
· You will have access to your policy information and documents, 24/7.
· You will have assistance in case of an emergency, 24/7.
· You will be kept informed on the progress of your claim.
· You will have access to a dedicated claims consultant through your claims process.
· Your vehicle will be repaired right the first time.
· We will honour your claim if you have followed our claim certainty guidelines
· We will pay your claim immediately.
· You will be able to rate our service after interacting with us.
· We will pay you R500 if we do not deliver on our promise to you.
You can rely on us to give you the best service and the best experience.
For more on the Service Promise click the link below: Service Promise | Auto and General (autogen.co.za)
